3 Questions to Ask Your Cleaning Contractor

In business, maintaining a clean and hygienic environment is crucial for the health and productivity of employees and visitors. When selecting a cleaning contractor, it’s essential to look beyond their advertised services and ask the right questions to ensure you’re getting reliable and high-quality service. Here are three critical questions to consider:

1. What are your hiring and training practices?

You need to know how a cleaning company selects and trains its staff. At NHN Group, we take hiring seriously. We conduct thorough background checks and hold detailed interviews to ensure candidates meet our high standards. Once selected, new hires undergo a three-week trial period under close supervision. During this time, they work alongside experienced team members and receive feedback from our Quality Control Manager. This process helps us ensure that every employee is well-prepared and capable of delivering top-quality service from day one.

2. How do you ensure the quality of your cleaning services and client satisfaction?

Quality assurance is key to consistent service. We implement monthly audits to monitor our cleaning standards and gather client feedback to continually improve. We also use advanced software solutions to provide transparency. For instance, our customer portal allows you to see evidence of completed tasks and track service quality in real time. This proactive approach helps us address any issues promptly and keeps you informed about the work being done.

3. Can you provide a reference from a similar business?

Requesting references is a vital step in verifying a contractor’s reliability. Ask for feedback from businesses with similar needs to yours. This will give you insights into the contractor’s performance, professionalism, and customer satisfaction. A solid reference can provide reassurance that the contractor can handle your specific requirements and maintain high service standards.

Choosing the right cleaning contractor requires careful consideration. By asking these questions, you ensure that the provider you select is committed, disciplined, and equipped to meet your needs efficiently.

At NHN Group, we’re dedicated to delivering exceptional cleaning services tailored to your unique requirements. We pride ourselves on our strong commitment to quality and client satisfaction. Reach out to us today to experience how we can make a difference in your workplace.