Factual investigations
We’ll investigate, assess and present the facts as they are
As a Newcastle-based, State-wide factual investigation company, our specialist investigators will interview individuals, fact-check existing data and gather new information, while keeping in mind various sections of the law, to ensure your case is watertight. “We don’t just follow the bouncing ball!”
Factual investigations for Newcastle and NSW
Our factual investigation services
As the name of the service implies, our role is to assess, gather and verify the facts of your case. How we conduct our investigations depends on the task at hand but typically involves interviews and or surveillance to ensure the veracity of claims.
We specialise in factual investigations for workers compensation in NSW, helping employers and insurance providers to determine liability for work-related injuries. However, our factual investigators will help you with a range of case types, including, but not limited to:
- Workers Compensation
- Public Liability Claims
- Criminal and Fraud Matters
- Document Examination
- Compulsory Third Party Claims (CTP)
- Historic (Child) Sexual Assault
- Dust Disease Matters (Mesothelioma)
- Crime Scene Reconstruction and Re-enactments
- Other Discreet and Personal Matters
Who uses our factual investigation services?
Our meticulous attention to detail allows us to adapt to any task, regardless of scale. That trait has earned us our thorough reputation among a diverse range of clients, including:
- Corporates and multinationals
- Insurers
- Law firms
- Commercial and industrial clients
- Government branches
- Not-for-Profit organisations
Why choose us?
We have proven our bona fides time and again through the professionalism, integrity and nuance of our factual investigators.
20+ years of experience
Over the past two decades we have investigated quite literally thousands of cases across NSW and further afield.
Trusted and reliable
Our services scale and adapt to meet the discretionary needs of our clients.
Compliant procedures
We obey the factual investigation standards of practice set by the NSW State Insurance Regulatory Authority and are members of the AIPI (Australian Institute of Professional Investigators) since 2023 and IMA (Institute of Mercantile Agents) since 2006.
Consistent communication
Clear and detailed 2-way communication is the key to our efficient and reliable handling of your task.
Timeliness and effectiveness
Factual investigations are typically time-sensitive matters; we behave accordingly.
Specialist knowledge
Our insights, connections, locally based investigators and legal prowess ensure we operate effectively and efficiently.
Straightforward, reliable, efficient: that’s our process
1
Client alignment
We build strong relationships with our clients, tailoring our services to their unique needs and aligning with our shared values.
2
Compliance
We maintain appropriate licenses, insurances and multiple ISO certifications to ensure our compliance practices protect both our clients and team.
3
Compatibility
We carefully assign a team to your project based on comprehensive compatibility checks, ensuring an ideal fit for your specific requirements.
4
Communication
We maintain regular communication with our clients, keeping them updated throughout all stages of the project.
5
Culture
We continuously enhance the delivery of our high-quality services, ensuring our team is well-trained and supported.
Proud to work with
Testimonials
Our satisfied clients continue to be very grateful for our results.
As we believe in absolute discretion, we have chosen not to provide any testimonials here. We are sure you will understand why.
Areas we service
With our head office in Newcastle and a team of male, female and culturally diverse factual investigators around NSW, our team is well situated to provide factual investigation services for individuals and companies across the state and nationally.
Get a quote
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