Privacy Policy

Effective Date: 3 June 2025

NHN Group (“we”, “us”, “our”) is committed to protecting your privacy and handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy describes how we collect, use, disclose, and store your personal information, and how you can access or correct it.

What personal information we collect

We may collect and hold the following types of personal information:

Your name
Email address
Phone number
Business or property address
Any other information you submit to us (e.g. in contact or quote forms)

We may also collect non-identifiable data when you visit our website, including:

IP address
Browser type, device, and operating system
Pages visited and time spent on site
Referral source (e.g. search engine or ad)
Behavioural data (e.g. clicks, scroll depth, return visits)

This is primarily collected through cookies, Google Analytics 4, and Google Tag Manager.

How we collect personal information

We collect your personal information directly when you:

Submit an enquiry or request a quote
Call or email us
Fill out a form on our website
Interact with our digital advertising or remarketing

We also collect data automatically through analytics and tracking tools when you browse our website.

Why we collect, use, and disclose personal information

We collect and use your personal information to:

Respond to enquiries and provide services
Manage customer relationships
Improve our website and service offerings
Monitor website performance and usage trends
Conduct remarketing and advertising campaigns

We may disclose your information to trusted third parties who assist in these activities, such as:

IT service providers
Digital marketing and analytics platforms (e.g. Google)

These third parties are bound by confidentiality and privacy obligations.

We do not sell, rent, or trade your personal information to any third parties.

Overseas disclosure of personal information

Some of the third-party services we use (e.g. Google Analytics and Google Tag Manager) may store or process your personal information on servers located outside Australia, including in the United States.

We take reasonable steps to ensure any overseas recipients comply with Australian privacy standards or are subject to binding privacy obligations.

Storage and security of personal information

We take reasonable steps to protect your personal information from misuse, interference, and loss, and from unauthorised access, modification, or disclosure.

Information is stored on secure systems and access is restricted to authorised personnel only.

Access to and correction of personal information

You may request access to personal information we hold about you, or ask us to correct inaccurate or outdated information. To do so, please contact us using the details below.

We will respond to all requests within a reasonable time.

How to make a privacy complaint

If you have concerns about how we handle your personal information, please contact us first so we can address the issue.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC): www.oaic.gov.au

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The current version will always be available on our website and will include the date it was last updated.